Opzaro is the workflow and automation platform built around how operations teams actually run: live task queues, SLA visibility every member of staff can act on, and AI that works inside the process — not bolted on beside it.
Operations leaders are being asked to lift service quality and reduce cost per transaction at the same time — and increasingly to explain to the board how AI fits into day-to-day operations, not just the strategy deck.
Staff lose hours chasing status updates, re-keying data between systems, and working from documents that describe a process rather than run it.
Investors and boards want to know how AI is changing operations. A roadmap on paper isn't the same as AI doing real work inside a real process, today.
SLA breaches, bottlenecks and rework are often invisible until a client complains, or until a report is compiled weeks after the fact.
Every part of Opzaro is designed around the same question: what does the person doing the work — and the person managing the queue — actually need, today?
SLA targets, task priority, manual work ordering and live status are things any administrator configures in the UI — not things a developer has to model into a diagram.
Explore the platformAzure AD / Microsoft Entra sign-in, SharePoint document access, and an API-first architecture mean Opzaro fits into the systems and access controls you already run.
See integrationsAt any step, AI can read a document, assess a case against your criteria, draft a response in your tone, and hand off to a person only where judgement is genuinely needed.
See AI in the workflowMost organisations have more documented processes than ever — and the same bottlenecks, errors and delays they had five years ago. A process map sitting in SharePoint describes what should happen. It has no influence on what actually does.
When you define a process in Opzaro, you're not writing it down — you're switching it on. Every step becomes a real task, with data captured, routing enforced, and a complete audit trail, automatically.
Describes the steps. Sits in a shared drive. Goes out of date. Has no view of what's actually happening right now.
Routes work, enforces permissions, tracks SLAs, and produces structured data on every case — as it happens.
In Opzaro, AI isn't a chatbot bolted onto the side of the business. It's a participant in the process itself — reading documents, assessing cases, drafting responses, and handing off to people only where judgement is genuinely required.
See how AI fits into your operationsAI extracts document data, assesses risk against your criteria, and routes to the right underwriter.
AI categorises, drafts a response in your brand voice, and routes to the right team in seconds.
AI validates figures against the purchase order and auto-approves within your parameters.
AI handles communications and summaries while Opzaro tracks completion across departments.
These are established, capable platforms. The differences that matter most are less about whether a feature exists, and more about who can configure it day to day — and how AI participates in the work itself.
| Capability | Opzaro | Typical alternative approach |
|---|---|---|
| SLA visibility | Any admin sets a per-step target in the UI; live colour status on every task row. | Often configured via process-model timers, with full reporting in a separate add-on tool. |
| Team leader role | First-class per-process role: full queue visibility, reassignment, priority and work order. | Manager visibility usually exists, built up through separate dashboards or reporting modules. |
| AI in the process | Called natively from any step — reads, decides, drafts and routes as part of the workflow. | Typically added via external connectors configured as a separate integration project. |
Bring us a process that's slow, manual, or hard to report on. We'll show you it running in Opzaro — including where AI could help — not just slides.